Terms of service
Terms of Service
Last updated: January 4th, 2026
1. OVERVIEW
1.1 This website is operated by Nesu. Throughout the site, the terms “we”, “us” and “our” refer to Nesu. Nesu offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
1.2 By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
1.3 Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
1.4 Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
1.5 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
2. GENERAL CONDITIONS
2.1 You must be at least the age of majority where you live to place an order. We sell to customers in Canada and the United States, and only for personal or household use. We may decline orders that appear to be for resale.
2.2 You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any content on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
2.3 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
3. PRODUCTS & ORDERS
3.1 Your order is an offer to buy. A contract is formed when we send you an order confirmation email. We may cancel an order before it ships if a product is unavailable, if there is a clear pricing or listing error, or if we suspect fraud. If we cancel, we will tell you and refund the full amount you paid.
3.2 We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
3.3 Our products are designed in Canada and manufactured overseas in various countries including China. Manufacturing location does not affect product quality standards or materials. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
4. PRICES, CURRENCY AND TAXES
4.1 Prices are shown in the currency of your market (CAD for Canada, USD for the United States). The total you see at checkout includes every mandatory fee we charge. Applicable sales taxes are added at checkout.
5. PAYMENT, ACCOUNT, BILLING AND ACCOUNT INFORMATION
5.1 We accept the payment methods shown at checkout. If you choose a financing option, that provider's own terms apply to the financing, and approval is up to them.
5.2 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
5.3 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
5.4 By providing your email address or phone number during checkout, customer support interactions, or any form submission on our website, you consent to Nesu contacting you for order updates, delivery coordination, customer service, and other service-related communications.
6. PRODUCT INFORMATION
6.1 We have made every effort to show our products as accurately as possible. We cannot guarantee that your monitor, screen or device accurately displays the correct colour or texture of our products.
6.2 Cushions ship vacuum-packed and take 48 to 72 hours to reach their full shape. This is normal and is not a defect.
7. ASSEMBLY AND USE
7.1 Please follow the assembly guide that comes with each piece, also available at nesustudio.com/pages/assembly-instructions. Assembly should be done by adults. Keep small parts and packaging away from children.
7.2 Our products are made for normal indoor household use. Our warranty does not cover damage from misuse, incorrect assembly, modifications, outdoor use, or use beyond the stated weight limit of 226 kg / 500 lb per seat.
8. RETURNS AND REFUNDS
8.1 You can return eligible products within 30 days of delivery, as set out in our Refund Policy. That policy explains condition requirements, return shipping costs and how refunds are issued.
9. WARRANTY
9.1 Our products come with the option to purchase a 5-year limited warranty against manufacturing defects, as described in our Warranty page. That warranty is in addition to any rights you have by law. In Canada, provincial laws may give you rights about products being fit for use and durable for a reasonable time. In the United States, any written warranty we give follows the federal Magnuson-Moss Warranty Act.
10. PROMOTIONS AND DISCOUNTS
10.1 Discount codes and promotions have the conditions stated when they are offered. Unless stated otherwise, codes cannot be combined, have no cash value and cannot be applied to past orders.
11. MEDIA, CONTENT, AND OTHER SUBMISSIONS
11.1 When you post a review, photo or video on our Site, you give us a non-exclusive, royalty-free licence to show it on our Site and in our marketing, with your first name or username. You confirm you have the right to share it and that it does not show other people who have not agreed.
11.2 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
11.3 We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
11.4 You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
12. ERRORS, INACCURACIES, AND OMISSIONS
12.1 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
12.2 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
13. PRIVACY, MARKETING AND COMMUNICATIONS
13.1 Our Privacy Policy explains what personal information we collect, how we use it and your choices.
13.2 Order and service messages. When you place an order or contact us, we will send you messages about that order, such as confirmations, shipping and delivery updates, and replies to your questions. These are not marketing, and you will receive them even if you have not signed up for marketing.
13.3 Marketing emails. We only send marketing emails, such as news, product launches and offers, if you have agreed to receive them, for example by ticking the sign-up box at checkout or joining our mailing list. In Canada, we may also send marketing emails for up to two years after a purchase, as permitted by Canada’s Anti-Spam Legislation.
13.4 Text messages. We only send marketing text messages if you have expressly opted in to receive them. Agreeing to receive texts is never a condition of buying from us. Message frequency varies, and message and data rates may apply. Reply STOP to unsubscribe or HELP for help at any time.
13.5 Unsubscribing. Every marketing email includes an unsubscribe link, and every marketing text can be stopped by replying STOP. We will process your request within 10 business days. You can also contact us at contact@nesustudio.com. Unsubscribing from marketing does not stop order and service messages.
14. PROHIBITED USES
14.1 In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
15. OUR CONTENT
15.1 The Site's text, photos, videos, graphics, logos and the Nesu and Nimbus Cloud names belong to us or our licensors. You may not copy or use them for commercial purposes without our written permission.
16. THIRD-PARTY SERVICES AND OPTIONAL TOOLS
16.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
16.2 You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
16.3 Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
16.4 We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
16.5 Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
16.6 We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
17. LIMITED LIABILITY
17.1 We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
17.2 You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
17.3 In no case shall Nesu, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
17.4 Events Outside Our Control. We are not responsible for any delay or failure to perform our obligations caused by events beyond our reasonable control, including severe weather, natural disasters, fire, flood, pandemics, strikes or labour disputes, carrier, port or customs disruptions, supply shortages, power or internet outages, war, civil unrest, or acts of government. If such an event affects your order, we will notify you as soon as reasonably possible and provide an updated estimate. If your order is significantly delayed, you may cancel it for a full refund of anything not yet delivered, as set out in our Shipping Policy and Refund Policy.
18. INDEMNIFICATION
You agree to indemnify, defend and hold harmless Nesu and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
19. TERM CHANGES AND ENTIRE AGREEMENT
19.1 We may update these Terms from time to time. The version shown on the Site when you place an order applies to that order. We will post the date of the latest update at the top of this page.
If a court finds part of these Terms invalid, the rest still applies. If we do not enforce a term right away, we can still enforce it later. These Terms, with the policies linked above, are the whole agreement between you and us about your use of the Site and your orders.
20. TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us.
20.2 You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
20.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
21. GOVERNING LAW
21.1 These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.
22. CONTACT INFORMATION
Nesu Studio, contact@nesustudio.com